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Want to get a refund? Please visit our dedicated page.


You want to make a complaint or request for refund after your trip? Make your claim online or by mail.

  • Online: Go to our contact form (via 'Contact' on the top right corner of the page). After select 'A train journey' and 'Post travel complaint'.
  • By mail: Please contact the customer service or the carrier on which you have traveled.

TGV, INTERCITÉS, Renfe-SNCF (travel between Spain and France), TGV and ICE (travel between France and Germany) tickets

Send a letter to the following address :


Service relations clients SNCF

62 973 ARRAS Cedex 9



Please include:

  • Your 6-digit booking reference.
  • Your original train tickets.
  • The photocopy of your bank statement showing this purchase.
  • Your full contact details (full name, address and phone number)

Thalys tickets (travel between France, Belgium, Germany and the Netherlands)

Service Clientèle Thalys

B.P. 14

B - 1050 Bruxelles 5


Eurostar tickets (travel between France, Belgium and the UK)

Eurostar Traveller Care

Kent House, 81 Station Road



TN23 1AP

United Kingdom

TGV France-Italy tickets

Service relation clients SNCF
62 973 ARRAS Cedex 9


Click here for your iDTGV tickets

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