Select the "My Bookings” link at the top right of the webpage. On the ‘My Bookings’ page enter your booking reference (alphanumeric characters) and the name used to make the original booking. You will be redirected to your personal booking area in which your reservation is displayed. Click "Exchange" to select a new travel, after which you will cancel your old travel and confirm your new travel.
Want to exchange tickets (no e-tickets or self-print tickets) that are already in your possession? Please follow the online process indicated above. After confirming your new travel and cancelling your old tickets, please send your request for a refund of your old tickets within 60 days to the following address:
VOYAGES-SNCF.COM - Customer care
Carrer Fluvia 65 METROVACESA PARC 22@
EDIFICIO B PB recepción
Including the following:
- your original train tickets
You can also receive a refund for your old train tickets by presenting them at one of the following points of sale:
iDTGV tickets are non-refundable.
Do you want to change your seat or on-board services? Click here to do this free of charge online.
Do you want to change your time/date of departure/ Name/ Surname/ Birth date? This will incur a €12 charge per iDTGV ticket changed. You will also have to pay any difference in price between the new ticket and the original ticket. Click here to contact IDTGV customer services.
CONDITIONS OF EXCHANGE AND CANCELLATION FOR ITALO
To exchange or cancel your reservation, please contact +33 9 70 60 99 94 (cost of an international call to France, excluding any additional costs on your operator) Monday to Friday between 9am and 6pm.
Exchanging my ticket in France
Take your tickets to an SNCF ticket office or boutique.
You can also contact an SNCF sales agent by phone on 3635 (calls cost €0.40/minute).
Depending on the initial fare selected, a charge may apply.
Exchanging my ticket outside France
Buy a new ticket for your journey. Once you have placed your new order, you can cancel your original train ticket online.
Exchange or refund charges may apply. These will be shown in the quote displayed.